Online Returns & Exchanges Policy
We hope that you fall in love with your new purchase from www.tehuianz.com, but if you decide it's not the right match, you can return full-priced items for a refund or exchange within 7 business days of receiving your order.
RETURNS
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 7 working days of receipt of merchandise. Please make sure your items are returned new, unused and with all Te Huia and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty. All online orders that are returned must be made via www.tehuianz.com/returnsform and not via the store.
Shipping charges are not refunded unless the original item was incorrect or faulty.
Te Huia take no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country. Please read our customs policy in full before purchasing.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon Te Huia delivery to the carrier/courier. Depending on the destination and product you may have to pay additional taxes or import duty. Te Huia is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from Te Huia, you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to Te Huia, you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take your time to fill out all customs declaration forms and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
REFUNDS
Refunds are only issued for the products sold. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any fees associated with a refund via Direct Bank Transfer will be at the expense of the customer. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
If you would like to exchange an items, please made a second purchase on our website. When your item is returned, you will receive a refund for the original purchase. Please remember to gill out a return form via www.tehuianz.com/returnsform.
We do not hold items for the purpose of exchanging.
SALE ITEMS
Sale items may not be returned or exchanged, unless they are faulty. Please choose carefully. Use our live-chat, facebook chat or email if you need help when purchasing.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@tehuianz.com. If we are unable to provide a replacement, we will issue a full refund.
RETURNS PROCEDURE
All returns must be registered via www.tehuianz.com/returnsform and correctly packaged with the original order number referenced clearly on the outside of the parcel.
Please send to:
Te Huia attn: Web Returns
38 Buckingham Street
Arrowtown, 9302
